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IT Manager

Cloudbeds is a travel industry startup that works to make the world a more welcome place. We make advanced cloud-based hospitality software for hotels, hostels, vacation rentals and groups that manages reservations and guests, distributes room availability, sells inventory, and collects payments. Our hundreds of team members are distributed across 31 countries and, altogether, we speak 17 languages. How do we do it? On a #remotefirst platform that allows every member of our team to work from wherever they are around the globe. We’re looking for people who want to disrupt the travel industry and love to travel as much as we do!


What We Need: 

Cloudbeds is searching for an experienced IT Manager who can implement, maintain and expand a company BYOD policy for an expanding remote workforce with stakeholders in over 30 countries. In addition to BYOD, the company also has some company-owned devices on premise and remote that need to be maintained. The ideal candidate will have experience in rolling out new hardware and software policies, developing policies and following best practices in endpoint security, performing network maintenance, and be able to successfully implement IT growth plans and manage IT infrastructure across a mixed environment of various devices. Accountability, crisis management, and issue prioritization are also key skills for this position. 

What You Will Do:

  • Running regular checks on network and data security
  • Jira administration for Engineering Teams
  • IT tasks related to Onboarding/Offboarding employees and contractors
  • Access control management for our own SaaS application
  • Creating and maintaining a BYOD policy
  • Take point on troubleshooting and resolving individual and system-wide configuration, bug resolution and outage mitigation for on-site and remote / BYOD devices
  • Identifying and acting on opportunities to improve and update software and systems
  • Developing and implementing IT policy and best practice guides for the organization
  • Designing training programs and workshops for staff
  • Conducting regular system audits of internal process and systems
  • Running and sharing regular operations system reports with senior staff
  • Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
  • Managing and reporting on the allocation of IT budget
  • Providing direction for IT team members (first 12-24 months will be an individual contributor role)
  • Identifying opportunities for team training and skills advancement
  • Evaluate and manage new vendor solutions to solve technical challenges
  • Implement security policies and regular assessment of such policies
  • Manage equipment and software inventory, purchasing, and licensing
  • Implementing training and certification programs for staff


You’ll Succeed With:

  • Several years (5+) of Industry Experience
  • Experience supporting IT operations in a remote and global company
  • Hands-on experience with computer hardware, software, and network systems
  • Experience supporting various operating systems, including Windows, OSX, macOS, Linux, and Mobile (iOS, Android)
  • Experience implementing endpoint security for BYOD devices
  • Experience implementing security and privacy standards and best practices
  • Experience in managing an IT budget
  • Passion for working with remote people across an organization
  • The desire to work within a fast-changing business environment
  • Strong problem solving and verbal / written communication skills
  • Degree in a related field (Information Technology, Computer Science) a plus
  • Multi-Lingual (Spanish, Portuguese) a definite plus

Our company culture supports flexible working schedules with an unlimited PTO policy, personal and professional development for individual growth, and the opportunity to travel and work remotely with some great people. If you think you have the skills and passion we will give you the support and opportunity to grow your career. If you would like to be considered for the role, we would love to hear from you!


Company Awards to Check Out!

  • Inc. Best Places to Work (2017 & 2018)
  • Inc. 500 Fastest Growing Companies (2018)
  • Connect MIP Award (Technology)
  • Best Places to Work | Inc Magazine (2017 & 2018)
  • Best Places to Work | HotelTechReport (2018)
  • Start-Ups to Watch in 2018 | Forbes
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